Something Is Wrong

Need Help From Hadesbet Casino?

Reach live chat, e-mail or phone any hour of the day, since our team answers around the clock in English and German.

Start Live Chat MGA-licensed since 2015

Paid today

311,735 £

5,150 In the halls now

Licensed and regulated under MGA/B2C/369/2015, operating since 2015

Average payout in 24 minutes, up to £83,000 per transaction

256-bit SSL encryption securing all player information and transactions

Contact Routes

Pick the Fastest Route to an Answer

One queue suits every question, and picking the right one saves you waiting.

Chat Right Now?

Chat suits a stuck deposit, a frozen game or a login you cannot finish; a real agent replies within a minute, every hour of the day.

Start Chat

Before the Chat, Then After

Longer cases such as bonus terms or a closed account travel well by e-mail to [email protected], where a reply typically lands inside two hours.

Write

A Number, A Voice

A voice helps when you want a bonus explained out loud; call +44 20 7795 8534 in GMT and expect a person within two minutes.

Call

Local Details

Playing From Britain, Supported Properly

Use this when you want the local number, the UK clock or the regulator behind the brand.

Reach Us

UK phone+44 20 7795 8534

Support clockGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/369/2015

Get Help

Safer gamblingGamCare, BeGambleAware, GAMSTOP

Details That Get You a Faster Answer

Having these to hand means the first exchange can solve the whole thing.

Your registered email address
Account number or user name
Screenshot of the issue
Payment date and amount
Any payment reference number

Sorting Your Question

Which Inbox Handles Your Question?

Sending to the right desk skips a handover and keeps your answer from drifting.

Account

General support[email protected]

Document checks[email protected]

Money

Deposits, withdrawals[email protected]

Other

Complaints[email protected]

Data and privacy[email protected]

Business partners[email protected]

Six Operator Details

Licensed Abroad, Answerable to You

One look here tells you the company, the licence and where to write in confidence.

The Company

Legal nameHadesbet Casino Ltd.

Company numberC-21432 (Malta)

AddressLevel 4, Portomaso, Msida

The Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/369/2015

Written Contact

Support email[email protected]

Reply Times

Opening Hours and Typical Reply Speeds

Useful at the point you are deciding whether to wait up for a reply.

Live Chat

Chat hoursAround the clock

Chat first replyOne minute

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail replyTwo hours

Phone

Phone number+44 20 7795 8534

Phone waitTwo minutes

Seven Short Answers

Straight Answers to Support Questions

Straight answers in the plain way Hadesbet handles every support question from the United Kingdom.

trustDo I need to give my password to prove my account?+

No, and never hand it over. To find your account, support only needs the email address registered to it plus the brief details of the matter you raise. Your password stays private, so anyone who asks for it is not us.

trustWhere can I be helped in my own language?+

Right now the team answers in English, German, Finnish and Norwegian. Write in whichever of these you prefer and a person replies in that same language. Players in the United Kingdom usually reach us in English.

trustWhat if I want to check your licence numbers?+

Hadesbet Casino Ltd. is licensed by the Malta Gaming Authority under MGA/B2C/369/2015. Quote either the company name or that number and support can point you to the record. It is the same licence that covers players in the United Kingdom.

trustDo I need to write to get a copy of my data?+

Yes, send a request and the team gathers what is held about you or removes it as the law allows. Privacy requests go to [email protected] so the right person handles them. Expect a reply in the usual window for written queries.

trustWhat happens when I ask to close my account?+

Ask support and the account is closed once your balance is settled and any open bets are done. You keep access to your transaction records for as long as the rules require. If gambling has become a problem, say so and ask about self-exclusion too.

trustDo I need to worry about getting help at night or weekends?+

No, someone is there at any hour, every day of the week and across weekends. Hadesbet runs support around the clock, so a Sunday morning question meets a real person just as a weeknight one does. Times are quoted in GMT.

trustWhere do things stand on how long verification takes?+

Allow up to 59 hours once the required documents are with us. Photo ID, proof of address and a card image cover most cases, and the faster they arrive the quicker it clears. Written replies come in roughly two hours.

Hadesbet Casino Complaints

Take Your Complaint Up the Ladder

By the end you will know exactly where your complaint stands and who rules on it.

Your Side on Record

Tell support what went wrong in plain words, with the date and any reference you hold, and you will get a written answer with a case number.

Hadesbet Casino Keeps It Open

Read the reply closely and reply to it if a detail is missing; the same case stays open until you say it is settled or take it further.

Ask for a Senior Review

Where the answer still leaves you short, ask for the complaint to be passed to a senior handler, who reviews the file and writes back to you.

Escalate to the Malta Gaming Authority

Should that final answer not satisfy you, take the matter to the Malta Gaming Authority, the regulator named above, with your case number attached.